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TERMS OF SALE -STORE POLICY

CUSTOMER SATISFACTION - CUSTOMER CARE

GENERAL CONDITIONS OF SALE - GENERAL CONDITIONS OF SALE

Product exclusivity.

The products of Antico Frantoio il Chiastrone are not present in large-scale distribution supermarkets, the sale is directed to consumers, represented by families and operators in the catering sector.


Exclusivity of products.

The products of Antico Frantoio il Chiastrone are not present in supermarkets, the sale is directed to consumers, represented by families and operators in the catering sector.

Transportation fee.

For orders of less than 120.00 euros, an amount of 9.00 euros will be charged as a contribution to shipping costs, except for free promotions.  

Transportation fee.

For orders of less than 120.00 euros, an amount of 9.00 euros will be charged as a contribution for shipping costs, except for free promotions.

 

​ Purchase methods.
The order can be validly placed in the following ways:

  • purchase online directly on the website

  • by phone at 0835.1821972

  • by email at info@labasentana.it

 

Purchase method.

  • The order can be validly made in the following ways:

  • • online purchase directly on the website

  • • by telephone on 0835.1821972

  • • by email at info @ labasentana.

Prices

The prices shown on the site include 4% VAT and delivery costs with 22% VAT and are valid for the entire national territory.  For orders in EU or ExtraEu countries, an accompanying invoice will be issued according to the current legislation.

All orders are processed with the accompanying sales invoice, VAT subjects must communicate the VAT number at the time of the order.

​​

Prices

The prices shown on the site include VAT at 4% and delivery costs with VAT at 22% and are valid for the entire national territory.

All orders are processed with an accompanying sales invoice, VAT subjects must communicate the VAT number when ordering.

For orders on Eu or ExtraEu countries, an accompanying invoice will be issued in accordance with current legislation

 

Deliveries

Ancient  Frantoio il Chiastrone guarantees home delivery (directly to the address indicated by the customer). Delivery times (unless otherwise requested by the customer) may vary from 5  at 7  days from the date of receipt of the order. Deliveries throughout the country are made with Corriere SDA, it also guarantees the delivery service to the floor throughout the country, i.e. the delivery  directly to the customer's home.

​ Deliveries.

Antico Frantoio il Chiastrone guarantees home delivery (directly to the address indicated by the customer). Delivery times (unless otherwise requested by the customer) can vary from 5 to 7 days from the date of receipt of the order. Deliveries on the whole national territory take place with Corriere SDA, it also guarantees the flat delivery service on the whole national territory, or the delivery directly to the customer's home.

 

Transport risk management.

The goods travel at the total risk of the Antico Frantoio il Chiastrone


Transport risk management.

  The goods travel at the total risk of the Antico Frantoio il Chiastrone

 

Terms of payment

The Site of La Basentana soc agr srl  accepts four different types of payment: 

  • credit card (Mastercard, Visa, Visa Electron - Postepay);

  • bank transfer in advance (in the order confirmation you will find the bank details);

  • PayPal;

  • Cash on delivery.

 

Terms of payment

  • The La Basentana soc agr srl website accepts four different types of payment:

  • • credit card (Mastercard, Visa, Visa Electron - Postepay);

  • • advance bank transfer (in the order confirmation you will find the bank details);

  • • PayPal;

  • • Marking.

Transaction security

To guarantee the security of the transmission of confidential data (e.g. credit card number), it uses the best known and most established protocol for secure transactions on the Web:  Secure Socket Layer (SSL). The use of this technology requires that confidential information travels on the Internet only in encrypted form, or coded according to a complex mathematical algorithm that reasonably guarantees its illegibility by malicious people. The use of an SSL Secure Server by the user is very simple and does not involve any particular procedure. The compatible Browser, that is able to communicate in encrypted form with the secure Server (all the latest versions of the most popular browsers are), automatically and autonomously manages the secure communication process.

Transaction security

To guarantee the security of the transmission of confidential data (eg credit card number), it uses the most well-known and affirmed protocol for secure transactions on the Web: Secure Socket Layer (SSL). The use of this technology requires that confidential information travels on the Internet only in encrypted form, or encoded according to a complex mathematical algorithm that reasonably guarantees its illegibility by attackers. The use of a Secure SSL Server by the user is very simple and does not involve any particular procedure. The compatible browser, that is able to communicate in encrypted form with the secure server (all the latest versions of the most popular browsers are), manages the secure communication process automatically and autonomously.

Order management.

  1. ONLINE ORDER: At the end of placing the order, the customer receives an e-mail with the details of the order and the agreed payment methods.

  2. PRODUCT UNAVAILABILITY: In case of unavailability of the l'Antico products  Frantoio il Chiastrone will promptly notify the customer who can decide whether to postpone the delivery, cancel the order or receive only the products available.

  3. ORDER CANCELLATION: Orders placed can be canceled at any time by contacting our number 0835.1821972  or by writing to info@labasentana.it

  4. ORDER FULFILLMENT: At the time of order fulfillment, the customer receives an e-mail confirming the shipment.

  5. CHECK ORDER STATUS: At any time the customer can access his registered area to view the status of the order and the tracking of the shipment in case of delivery by express courier.
     

Order management.

1. ONLINE ORDER: At the end of the order placement, the customer receives an e-mail indicating the order details and the agreed payment methods.

2. PRODUCT UNAVAILABILITY: In case of unavailability of products, Antico Frantoio il Chiastrone will promptly notify the customer that he can decide whether to postpone delivery, cancel the order or only receive the available products.

3. ORDER CANCELLATION: Orders placed can be canceled at any time by contacting our number 0835.1821972 or by writing to info@labasentana.it

4. ORDER PROCESSING: At the time of order fulfillment, the customer receives an e-mail confirming the shipment.

5. ORDER STATUS VERIFICATION: At any time the customer can access his registered area to view the status of the order and the tracking of the shipment in case of delivery by express courier.

 

Right of withdrawal.

The client,  pursuant to Legislative Decree 06/09/05 N ° 206, has the right to withdraw from the contract and return the goods within 7  days from receipt by giving notice in one of the following forms:

  • Writing to l'Antico  Frantoio il Chiastrone  - C.da Sant'Angelo 3  - 75010  Calciano (MT);

  • By writing to the email address  info@labasentana.it

the Ancient  Frantoio il Chiastrone  , will refund the amount paid within 10 days from the return of the products.


Right of withdrawal.

  The customer, pursuant to Legislative Decree 06/09/05 No. 206, has the right to withdraw from the contract and return the goods within 7 days of receipt by giving notice in one of the following forms:

• Writing to the Antico Frantoio il Chiastrone - C.da Sant'Angelo 3 - 75010 Calciano (MT);

• By writing to the email address info@labasentana.it Antico Frantoio il Chiastrone will refund the amount paid within 10 days of the return of the products.

 

Guarantees recognized to the customer.

Ancient  Frantoio il Chiastrone  , offers all its customers (without distinction) the  18-month quality guarantee, which goes far beyond the statutory right of withdrawal, and allows you to take advantage of the replacement of the oil not consumed.

Guarantees recognized to the customer.

Antico Frantoio il Chiastrone, offers all its customers (without distinction) the 18-month quality guarantee, which goes well beyond the right of withdrawal provided for by law, and allows you to take advantage of the replacement of unused oil.

 

Complaints and reports.

Any report or proposal for improvement regarding our products or our service can be sent by writing to the address  info@labasentana.it or by calling 0835.1821972


Complaints and reports.

  Any report or proposal for improvement regarding our products or our service can be sent by writing to info@labasentana.it or by calling 0835.1821972

PRIVACY

Dear Visitor,
pursuant to articles 13 and 23 of Legislative Decree 30 June 2003, n. 196 (hereinafter briefly "Legislative Decree"), we wish to inform you:

1) that the personal and personal data you provided to La Basentana soc agr srl  upon registration on this web page in the following space, they are processed in compliance with the aforementioned legislation and the confidentiality obligations set forth therein;

2) that the processing of personal data pursuant to Article 4 of the Legislative Decree means any operation or set of operations, carried out even without the aid of electronic tools, concerning the collection, registration, organization , storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, cancellation and destruction of data, including if not registered in a database;

3) that the data are processed for institutional purposes, connected or instrumental to the activity of our Company such as archiving, processing, billing, customer management and, in particular:
a) to fulfill legal obligations related to civil, fiscal, accounting, etc. for the purposes of administrative management of the relationship you have established with our company;
b) to satisfy market and statistical surveys, marketing and references relating to the products covered by the de  La Basentana soc agr srl .;

4) that the provision of your data is necessary in order to regularly fulfill the contractual and legal obligations deriving from the legal relationship with La Basentana soc agr srl. If you are not interested in our commercial information, you can freely indicate not to give your specific consent for this distinct purpose by email to the email address  ;

5) that the data: 
they are collected in our database and registered in such a way as to allow access only to persons authorized by La Basentana soc agr srl;
they may be processed, in compliance with the aforementioned purposes, within La Basentana soc agr srl., or they may be communicated externally within the scope of commercial partners only (suppliers, carriers and shippers, etc.); We also inform you that any interested party can exercise the rights referred to in Article 7 of the Legislative Decree which we summarize below:

The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet recorded, and their communication in an intelligible form. The interested party has the right to obtain confirmation:
a) the origin of the personal data;
b) of the purposes  and modalities  of the treatment;
c) of the logic applied in case of treatment carried out with the aid of electronic instruments;
d) the identity of the owner, manager and the designated representative;
e) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them in quality  of representative appointed in the territory of the State, of managers or appointees.
The interested party also has the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data which need not be kept for the purposes for which the data were collected or subsequently processed;
c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is proves impossible or involves the use of means that are manifestly disproportionate to the protected right.
The interested party has the right to object, in whole or in part:
a) for legitimate reasons to the processing of personal data concerning him, even if  relevant to the purpose of the collection;
b) to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.

The data controller of the data stored at our headquarters in Calciano is La Basentana soc agr srl. in the person of the legal representative pro tempore.

The data is processed using suitable tools to guarantee its security and confidentiality in accordance with the Company's security policy document, drawn up pursuant to Article 34, paragraph 1, letter G) of the Legislative Decree and deposited at the registered office.

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